Return & Exchange Policy – DupeSquad
At DupeSquad, we aim to provide the highest quality products of all kind. That being said, sometimes items can be faulty, and we take full responsibility for it. We have a strict but reasonable return/exchange policy - scroll down to discover
The '2 Week' Rule
We offer exchanges/repairs/replacements on all of our items for the first 2 weeks after you receive your item. After the 2 weeks has gone past, it is no longer our responsibility for your product, and we cannot compensate or exchange you after this 2-week period. We strongly suggest you take good care of your product after the 2 weeks.
We cannot accept exchanges/refunds/repairs on items because you 'changed your mind' or because of a tag issue. We can only offer these forms of compensation for the following reasons.
- Incorrect Size
- Poor/Damaged Quality
- Incorrect Print/Customization
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Refund Options
We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition:
- Replacement. We will replace the item with another one of better quality, different size, or color.
- Money refund. We will return the cost of the item you spent to purchase.
- Gift card. We will give a gift card equal to the cost of the item (or larger) to be used on our site with another purchase.
Although you are free to choose your preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for DupeSquad or for customers.
How to Return a Purchased Item
- Fill out your return form correctly with your order number, the product you are returning, the reason for the return, and if you are waiting for a refund or an exchange. If you do not mention your order number, we won’t be able to process your return.
- Repackage the item in the original box and packaging.
- Take your parcel to any post office and obtain proof of postage for the tracking number – this will speed up the process and will legitimize that your parcel is on its way back to us.
The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.
What Happens Next?
- We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.
- A returned item will be inspected upon arrival.
- If the condition of an item is inappropriate (e.g., tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and may have to send it back to you.
- If the condition of a returned item is appropriate, you will receive compensation within 10 business days, depending on the payment method you used for purchasing the returned item.
Refund Methods:
- Credit/Debit Card: We will refund the balance to your credit/debit card.
- PayPal: We will refund the balance to your PayPal account.
- Gift Card Purchases: If you used a gift card to purchase the returned item, we will refund the paid money to the balance of the credit/debit card or PayPal account (whichever was used) and provide you with a new gift card, as our internal policy does not allow gift cards to be used twice.
